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Pricing and Billing FAQs
Pricing and Billing FAQs
Cathy Wilson avatar
Written by Cathy Wilson
Updated over a week ago

Here are some of the most frequently asked questions about our subscription plans:

Is there a Free plan?

Yes! The Do It Yourself plan is 100% free up to 100 contacts reached. The Do It Yourself plan includes access to all features.

Is there a Free Trial?

Yes, there is a 7-day free trial available once for each shop. All features are available during this trial period. Charges will not begin until after 7 days.

For more info, read our guide to making the most of your free trial.

What payment methods do you offer?

All charges will appear on your normal Shopify bill, and will be paid through Shopify.

Which price plan is right for me?

We’ve tailored our plans to meet the needs of your store, so that you have control over your marketing strategy. Remember, both of our plans include full access to the Grid & Pixel suite of features – no upsells and no blocked access.

Our Full Service plan includes free implementation and ongoing updates/monitoring of your personalized graphics in your email sending platform by one of our specialists. Implementation includes setup or updating of 6-8 key automated flows, depending on your email sending platform and business needs. Once we set it, you can forget it. Implementation and monitoring is included in your flat-rate monthly plan. We recommend this plan for stores that are looking for the full suite of optimized and personalized flows and want to:

  • Get up and running quickly to see results and drive more revenue faster

  • Save time and bandwidth by letting our experts handle setup and maintenance

  • Leverage our expertise to ensure optimal performance on your email sending platform

However, if you are looking to take a more hands on approach to your email graphic implementation and would like to scale at your own place, the Do It Yourself plan is the best way to get started. You will explore our collection of graphics, customize them to your preference, and embed the graphics yourself at your own pace. With the Do It Yourself plan, you will only be charged for the contacts that you reach with your graphics – $10 for each 1,000 contacts reached. We recommend this plan for stores that:

  • Want to gradually incorporate personalized graphics into their email marketing

  • Have bandwidth to dedicate to flow setup and ongoing optimization

Stores of any size can opt into either plan, though the Full Service plan is cheaper than the Do It Yourself plan for stores that will reach 30,000 or more contacts. Check out this blog post to learn more.

How is ‘Contacts Reached’ calculated?

The total number of unique people who've opened an email or received an SMS that renders a personalized graphic. The ‘contacts reached’ are the individual subscribers who’ve seen at least one personalized graphic from you. Contacts Reached means you only pay for the value you get from Grid & Pixel.

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